FaceFront Cosmetics : Returns & Exchanges

Communicate with us here about an existing or upcoming return or exchange.

You may also use this form to communicate with us about any questions or concerns regarding our current Returns & Exchanges policy.

How can we help you?

First Name *

Last Name: *

E-Mail Address: *

Day Phone Number:

Order / Invoice Number:

Message: *

Please Type Code As Shown: *

If you are not satisfied with the product or color/shade you have purchased from us, you may return it to us within 45 days after the shipment date printed on this invoice, whether it has been opened or used, it is eligible to be returned. Service delays or purchasing errors on your behalf are not eligible for the Wear What You Love Standard 45-Day Return guarantee.

Your return must be postmarked within 45 days after it left us, or your return will not be accepted to us or returned to you. All products must be accompanied by a copy of the original receipt which was sent with your order, and/or authorization/reference/order number given to you by our client care staff. Similarly, an original order number is valid in identifying your order. Orders in which we are unable to identify a recipient of a refund will be discarded.

We are not responsible for providing a refund on ANY return shipping costs incurred, including, but not limited to: STANDARD DOMESTIC ECONOMY, COSMOPOLITAN EXPRESS, STANDARD CANADA/U.S. TERRITORIES, INTERNATIONAL ECONOMY, INTERNATIONAL COSMOPOLITAN EXPRESS. Return shipping costs are the responsibility of the returning party. Shipping costs related to the original shipment will be returned at our own discretion; however, are not guaranteed to be refunded.

If there was a mistake in the order within the 45 days and you need to replace a product, we are happy to find a replacement product and cover shipment costs or return them, if applicable. Once the return is completed and you have your corrected product or shade and we have processed the item(s), you will be refunded any costs in which were incurred on your part. If you decide, however, not to replace the product and just return it to us for cash refund, and again, it was our error, we will refund your standard shipping costs incurred on your part and the amount charged to your originally (only the cheapest possible method of shipping with be refunded, so please mail as such).

There are no cash refunds for returns as of August 1, 2009. All returns are processed by merchandise credit/gift card only.

Products which are listed as CLEARANCE, LIQUIDATION, or LAST CALL are never refundable due to stocking costs and the low price we charge for our discounted items. We apologize for this inconvenience.

If your items have been damaged through the shipping process with the United States Postal Service (USPS), please contact the Post Master immediately and have them examine the products. Upon examination, contact us at, 1-800-690-9784 and will replace these items.

In only very rare circumstances are packages lost with the United States Postal Service (USPS). If your package does not arrive with-in the estimated time frame we have given you, please give the service up to 7 business days after the expected delivery date before contacting us. If your package still does not arrive, contact us at 1-800-690-9784 and we will confirm your shipment details to judge whether or not you are eligible for your items to be replaced.

Filing a return is a simple process and instructions are provided on the back of your original invoice in your order.

You will need to enclose all products you wish to return, as well as a copy of your original invoice and/or order number to identify your return. Please memo which products you are returning and if applicable, an brief explanation of the return. Provide all proper postage with your return/exchange. Send your return to the following address for review: