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Q: It's been longer than 3 days, where is my order?

A: Remember that most items ship with-in 24 hours.  This doesn't mean that the item arrives in 24 hours, in fact, it may take up to a week to arrive at your order if you have selected Standard Economy Shipping services.  Standard Economy orders are not guaranteed, but you may also advise your tracking number. If; however, you have selected a premium shipping option (Express) and your order has not arrived, you may need to contact us by phone at, 1-800-690-9784.  You can also e-mail us at, shipping@facefrontcosmetics.com.  Lastly, keep in mind that our company is based in Boston, Massachusetts (USA) and we observe all U.S. holidays, which may cause delays.

Q: I never received a tracking number.  What do I do?

A: A tracking number is issued immediately after your order has been shipped.  It could take an extra day to arrive in your e-mail, depending on when we have updated our server.  If you do not get a tracking number in 5 business days after you have ordered, please contact us with the form above.  We will be able to assist you. 

Q: How much does it cost to ship to me?  Do you ship internationally?  Which shipping services and options do you offer?

A: The answer to all these questions are available in our Shipping area.

Q: I didn't receive an item and/or something was damaged.  What can I do?

A: Please contact us at your earliest convenience.  We will work with our shipping carrier if something has been damaged to correct your problem.  We no longer do Back Orders or "Out of Stock" notifications.  So, if you did not receive something, it was accidentally left out.  We can resend your item immediately.  Please contact us through our Returns & Exchanges department for the quickest solution.

Q: I can't find an item, is it no longer available?

A: Possibly, yes.  Because inventory, as well as styles change quickly, so do our product line-up.  We can assist you in finding your favorite product in our Discontinued Items section of our website.  A FaceFront Make-Up Artist will assist you, absolutely free of charge, by searching our affiliates inventory, as well as ours.

Q: Where do your products come from?  How are they manufactured?

A: All of our products are manufactured in the United States.  Many of our base ingredients, such as raw pigments come from our trusted Canadian suppliers; however, formulation is a unique process which we take pride in.  We follow all U.S. guidelines for safe cosmetics manufacturing.

Q: How can I pay for my products?  Which payment methods are accepted?

A: You may purchase on-line or by phone.  We accept Master Card, Visa, American Express, Discover, PayPal, Google Checkout, On-line Check, Bill Me Later*, Debit Cards, or U.S. Money Order.